Not Receiving Invitations

Modified on Wed, 14 Sep 2022 at 06:56 AM

So, you're not receiving invitation emails from us? No worries! Depending on your email account's settings, our emails may be auto-routing to your junk or spam folders. It may be best for you to check these folders if you are not receiving email notifications from us. Also, to further ensure the delivery of Evites, please add our server email address - info@mailva.evite.com, evite@mailva.evite.com, and amazonses.com to your email address's "Safe List", and make sure that address is not a blocked contact. 

Also, please note that if you are using a corporate email address, school email address (.edu), or school school system email address, there may be a firewall or spam blocker which prevents the delivery of invitations from us. Chat with someone from your IT department to ensure that our email address (info@mailva.evite.com) is not blacklisted on your end. 

If you are a Gmail user, please note that our invitations may be routed to your "Promotional" or "Social" subfolders, so be sure to check there. 

If you are still having trouble receiving emails, feel free to reach out to our dedicated Customer Experience team! We'll be able to search for your email address in our database, refresh it in our system, and send you a test invitation.

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