> For the complete documentation index, see [llms.txt](https://support.evite.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.evite.com/pricing-and-billing/billing-and-refunds/refund-requests.md).

# Refund Requests

**Refund requests**

**Are Evite purchases refundable?**\
Generally, all sales are final. That said, refunds are considered in the following situations:

* Accidental double charges
* Bugs or site errors
* Event cancellations

If any of these apply, contact Evite Support at <support@evite.com> and the team will look into it.

**I purchased through the Apple App Store or Google Play. How do I request a refund?**\
App store purchases need to be refunded through the store where you bought them — Evite can't process those directly.

* Apple App Store: [Request a refund here](https://support.apple.com/en-us/HT204084)
* Google Play: [Request a refund here](https://support.google.com/googleplay?p=refundAWF)

**Can I get a refund if I cancel my Evite Pro subscription early?**\
No. Canceling turns off auto-renewal but doesn't refund the remaining subscription time. You'll keep access through the end of your current period.

To cancel auto-renewal:

1. Log in to your Evite account from a laptop or desktop (not available on mobile).
2. Click your initials or photo in the top right corner.
3. Select **Account Settings → Subscriptions.**
4. Click **Turn Off Auto Renew.**

Cancel at least 24 hours before your renewal date — if you miss that window, you'll be charged for another year.

**Can I get a refund for unused guest credits?**\
No. Packages are non-refundable for unused credits, so make sure you select the right package size for your total guest count before purchasing.