Not Receiving Invitations

Not receiving an Invitation you were expecting

I was added to a guest list but never got the Invitation. What should I check?

If you were invited by email:

• Check your spam or junk folder — Evite emails sometimes land there.

• Make sure the host added you with the right email address. A typo or old address is a common culprit.

• Confirm you were actually added. It's worth a quick check with the host to verify they added you and what contact info they used.

• Add [e-mail], [e-mail] to your Safe Contacts list. For school or corporate email, ask your IT team to whitelist these addresses.

• If you have an Evite account, log in and go to Account Settings to check which email is saved as your primary address. Invitations always go to the primary address, even if you have multiple emails on file.

• You may have previously blocked the host or marked Evite as spam. If either of those could apply, contact Evite Support at [e-mail] — the team can check your account and clear it if needed.

If you were invited by text:

• The host may have used an old or incorrect phone number. Check with them to confirm what they used.

• Your phone may have been off or out of service when the text was sent.

• Evite texts come from short code 296-94. If your phone plan doesn't accept short-code texts, check with your carrier to enable them.

• Text Invitations are only available to U.S. and Canada numbers. International texting isn't currently supported.

• You may have previously blocked texts from 296-94. Contact [e-mail] and the team can look up your number and unblock texts if needed.

Still not receiving it? Reach out to [e-mail] and the team can escalate for further troubleshooting.